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Technology built from real operations

A technology ecosystem designed to transform customer experience, support teams and create lasting performance.

Developed by Armatis Technology, SquAire helps organizations improve customer experience, strengthen operational performance and support their teams through data and artificial intelligence.

Real-world experience as our starting point

At Armatis, we have spent years supporting organizations facing the same challenges: delivering a better customer experience, sharing the right knowledge at the right time, making use of interaction data and continuously improving operational performance.

Over the course of our projects, one conclusion became clear: teams need technologies that are simpler, more useful and better connected to day-to-day operations.

SquAire was born from that experience.

Developed by Armatis Technology, the technology subsidiary of the Armatis group, SquAire combines business expertise, artificial intelligence, data and software development to help organizations improve their customer experience and operational performance for the long term.

Our vision: the best of people and technology

We are a People & Tech Company.

People bring the intelligence of relationships. Technology brings the ability to analyze, automate and accelerate action.

At Armatis Technology, we believe that lasting performance comes from the balance between the two: better-supported teams, better-informed decisions and smoother customer experiences.

More than a technology suite

A pragmatic approach to innovation, serving customer experience, teams and performance.

01. Built from real operations

Our solutions are inspired by real situations, lessons learned and operational use.

We develop technologies designed to be adopted easily, used over time and able to create value from the first uses.

 

02. Responsible AI

Artificial intelligence is not an end in itself.

It is a lever serving customer experience, performance and team efficiency.

Our approach prioritizes data sovereignty, Open Source, GDPR compliance and a design compatible with the requirements of the AI Act.

03. A modular ecosystem

Every organization is different.

SquAire lets you activate the capabilities you actually need, at the pace of your transformation.

The solutions and modules of the SquAire suite can be deployed independently or work together within a unified ecosystem.

04. Open by design

A platform’s value also depends on its ability to fit into what already exists.

APIs, connectors, partnerships and a Make or Buy strategy allow SquAire to connect naturally with the tools, data and processes already in place in your company.

A modular ecosystem, designed to act at every stage of the customer experience

Every organization faces different challenges. SquAire brings together several complementary modules, which you can activate independently or combine according to your needs.

Manage, orchestrate and enrich customer interactions across all channels.
Give teams simple, reliable and contextualized access to knowledge.
Turn conversation data into levers for management, coaching and continuous improvement.
Automate repetitive tasks so teams can focus on higher-value activities.
Centralize, structure and use the insights drawn from conversations and customer feedback.
Support agents in real time with recommendations and contextualized assistance.
Improve the handling of written conversations with generative AI.

Leading brands trust SquAire to manage their customer service operations.

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FAQ

What you need to know before going further

SquAire is the technology ecosystem of Armatis Technology. It brings together solutions designed to improve customer experience, support teams and strengthen operational performance through data and artificial intelligence.

SquAire is developed by Armatis Technology, the technology subsidiary of the Armatis group, which brings together experts in customer relations, data, AI and software development.

Because its solutions are designed around challenges encountered in real operations. Our products are shaped by operational experience and by the analysis of millions of real customer interactions.

Yes. Armatis Technology’s approach is built on data sovereignty, GDPR compliance and a design compatible with the requirements of the AI Act.

No. SquAire solutions can be deployed for any organization looking to modernize its customer experience, its operations or its use of AI, whether or not it is a customer of Armatis’s BPO activities.

Turn every interaction into a decision

Discover how SquAire helps organizations understand their customers better, support their teams and improve performance for the long term.

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