SquAire is the technology ecosystem designed by frontline teams, for frontline teams. From customer interactions to business decisions, make your operations more reliable, improve your performance and turn customer experience into your key differentiator.
Leading brands trust SquAire to run, transform and accelerate their customer operations.
Every interaction is a chance to serve your customers better, strengthen your performance and inform your decisions. SquAire modules support your teams at every step, from the front line to business steering.
Every exchange shapes the experience customers remember about your brand. With Interaction, Agent Assist and Text Care, your teams get the context, information and recommendations they need in real time to respond consistently and efficiently. Where processes can be simplified or automated, Automation helps you streamline journeys and focus your resources on the highest-value interactions.
Your customers' conversations are a valuable source of knowledge for your teams and operations. With Performance and Knowledge, you turn everyday interactions into best practices, skills development and continuous improvement levers. Managers get a fuller view to coach their teams, while agents easily access the information and resources that help them work more efficiently.
Every day, your interactions reveal expectations, trends and opportunities to improve. By combining the analytical power of Performance with the strategic vision of Insights Management, SquAire turns this data into actionable information to identify priorities, guide actions and make decisions grounded in operational reality.
Standalone, complementary modules, deployable individually or combined to fit your needs.
Centralize your omnichannel interactions and orchestrate your handling processes to secure service excellence.
AI guides your agents in real time for faster, more consistent answers at every exchange. All channels, one interface.
Give your agents a toolkit that assists them in real time while they handle customer requests.
Live transcription, next-action suggestions, business checklists validated automatically, interaction summaries, translation and one-click search across your content. The agent leads the conversation, SquAire handles the rest.
The right information, at the right time, for every agent.
Less searching, more expertise. SquAire Knowledge connects your knowledge base, coaching and training in one unified approach.
Make every agent your best writer, in every language your customers speak.
Every email, every chat, every written reply becomes clearer, better in tone and more compliant. Consistent writing quality, whichever agent replies.
Free your teams from low-value tasks.
Automate simple interactions and repetitive processes so people can focus where they make the real difference.
Build the best possible view of your customer and agent insights to make the best CX decisions for your brand.
Cut your analysis cycles from several weeks to a few hours. Your teams spend less time searching for information and more time acting. Make decisions faster with reliable, objective and constantly updated data.
Automate conversation analysis at scale so you can focus on performance management and customer knowledge.
Detect quality gaps, anticipate risks and manage your teams’ performance with a precision that human analysis alone cannot reach. Analyze more conversations, in more depth, to enrich your customer knowledge and make informed decisions.
In less than a year, across 650 users and 1.5M contacts per year.
Banking and Insurance client
Average handling time reduced.
Banking and Insurance client
With 95% service quality achieved.
Energy & Utilities client
Handled automatically, out of 350,000 cases per year.
Retail & E-commerce client
A real, co-built expertise that lets the technology fade into the background in favor of our relationship with our customers.
Patrick Guimet
Head of Customer Relations, Monoprix
Beyond a reliable and secure application, Armatis offers us quality support, based on proximity, trust and adaptability. Their ability to understand our business challenges and propose tailored solutions was decisive.
Rudi Bellony
Head of Data, IT Department, BNP Paribas Cardif
Our tools are flexible, and we know implementation success is decided during scoping: serving the real need, and adapting the configuration and the promise to your ambitions. We map your journeys and analyze your business routines, to integrate them and sometimes challenge them in light of our experience and expertise.
More than a functional ambition, together we define the tangible results you need to achieve and how technology fits in to serve you. We build the business case and identify the KPIs that will show whether you have reached your ambition. We map out the transformation path together.
We build all the exchanges and interconnections between our solutions and those already in your organization, so integration is seamless and effortless for everyone: users, supervisors and experts.
A gradual rollout validates the business case assumptions and the expected performance KPIs. It also helps build a change management narrative for training teams and business experts, who carry the transformation to their teams. Qualified, demonstrated benefits build lasting and smooth adoption.
Customer experience never stops evolving. The SquAire teams support you over time to deepen usage, develop new use cases and keep creating value.
SquAire was born close to operations. Each module addresses real challenges observed in organizations that handle thousands of customer interactions every day. Our roadmaps are shaped by real operations, not by passing trends.
Flexible hosting, GDPR and AI Act compliance, open APIs and control over your data: SquAire adapts to your environment and requirements. You choose the path, we give you the means to deploy it.
We develop the modules that make our difference and integrate best-in-class technologies where they create more value for our customers. This approach combines the agility of a software vendor with the richness of a partner ecosystem.
A platform’s intelligence is not measured by the number of features it has, but by the value it creates. For more than fifteen years, we have designed our solutions around the uses, processes and results expected by the teams who rely on them every day.
Support your teams, make your operations more reliable and make better-informed decisions with solutions designed for customer service professionals.
