The AI-enhanced omnichannel platform that centralizes your channels, structures your business processes and steers your performance in real time.
Every SquAire Interaction feature addresses a concrete challenge: serving your customers better, simplifying the work of your teams and streamlining your business processes.
Centralize interactions from all your communication channels in a single platform. Your agents get a complete view of the customer journey and can continue every conversation seamlessly, whatever the channel used.
Complaint, after-sales service, insurance claim or complex request: each business process is structured in a configurable workflow that guides teams at every step. Fewer errors, more consistency and better control of operations.
Four AI features precisely positioned to augment the agent without replacing the human relationship.
Camera sharing, screen mirroring, co-browsing: your agents see what the customer sees, in real time. No download required on the customer side.
SquAire Interaction integrates with your business applications: CRM, document management, ERP, internal tools. Open APIs and preconfigured connectors ensure complete continuity between front and back office.
Role-based dashboards, smart alerts and automated reporting to steer with precision.
NPS reached in less than a year
to reach ROI
AHT on emails
service quality
productivity
An architecture decision made from day one.
Private data center in France, redundant, with a business continuity plan. Independent of the major US clouds.
ISO 27001, GDPR by design, AI Act ready. Data encryption, traceability, fine-grained access management.
9.95% availability. Server response time: 0.1s to 0.8s. Zero post-production defects.
Three solution tiers. Billing based on actual usage.
For organizations that are starting to structure their customer service.
The most widely deployed solution: everything you need to run a modern customer service.
For organizations that need deep integration with their IT ecosystem.
Modules complémentaires :
Telephony · Live Chat · AI Chatbot · Messaging · Mirroring · Camera sharing
Each can be deployed independently.
Improving FCR depends on quick access to the right information, better visibility into the customer journey and structured handling processes.
SquAire Interaction gives agents the exchange history, business information, guided workflows and assistance tools they need to provide a relevant answer from the first contact.
Productivity depends on the ability to reduce unnecessary tasks, streamline collaboration between teams and simplify processing.
With its business workflows, automation of certain actions, centralization of interactions and case orchestration, SquAire Interaction helps organizations reduce processing times while improving service quality.
Artificial intelligence is used to speed up request handling and help teams work more efficiently.
SquAire Interaction includes Smart View for customer context summaries, Smart Answer for response assistance, Smart Translate for assisted translation and Smart Analysis for intelligent routing and automatic flow analysis.
Yes. SquAire Interaction was designed to interconnect with existing CRM, ERP, document management systems, telephony solutions, customer data repositories and business applications through APIs, web services and dedicated connectors.
The platform is already deployed in complex technical environments involving many third-party systems.
SquAire Interaction is particularly well suited to organizations that handle a high volume of interactions, multiple contact channels or complex customer relationship processes requiring strong coordination between teams.
During a demo, our experts analyze your customer journeys, existing tools and operational challenges to identify the most relevant use cases and the expected benefits for your organization.
A customer interaction management platform centralizes all exchanges between a brand and its customers in a single environment. It makes it possible to manage calls, emails, forms, messaging apps, social media and interactions from self-service tools, while maintaining a unified view of the customer journey. SquAire Interaction combines this omnichannel management with business workflows and artificial intelligence features to improve operational efficiency and service quality.
A CRM is primarily designed to centralize and leverage customer data. An interaction management platform, on the other hand, makes it possible to steer exchanges, workflows, processing and customer relationship journeys day to day.
SquAire Interaction complements existing CRMs by providing omnichannel management, processing workflows, request orchestration and operational tracking of interactions.
SquAire Interaction centralizes calls, emails, web forms, SMS, chat, messaging, social media, chatbots, video assistance and co-browsing tools in a single interface. Every interaction is logged and linked to the customer record to ensure continuity of service across all channels.
An effective omnichannel experience depends on the ability to keep the customer’s context, whichever channel is used. SquAire Interaction centralizes interactions, exchange history, documents and cases in a single environment so that teams have a complete view of the customer journey at every contact.
A 360° customer view requires bringing together interaction history, business data, ongoing cases, documents and satisfaction indicators in a single environment.
Thanks to its unified customer record and AI features such as Smart View, SquAire Interaction gives agents quick access to the relationship context and the information they need to personalize every exchange.
Centralize your exchanges, streamline your processes and give your teams the means to act faster, more effectively and with greater impact at every step of the customer journey.
