SquAire Knowledge brings together business knowledge, training and team support in a single environment. Your agents access reliable, contextualized and always up-to-date information so they can gain autonomy, respond more effectively and develop their skills every day.
Structure, share and put your organization’s knowledge to work to accelerate skills development and guarantee the quality of your operations.
Your data stays under your control. SquAire Knowledge is built on an approach designed to meet the sovereignty, security and compliance requirements of the most demanding organizations.
Each piece of content can be validated, versioned and tracked over time. Your teams access structured, up-to-date information aligned with company procedures.
SquAire Knowledge does more than distribute information. The platform connects knowledge access, training, quizzes and coaching to support employees’ skills development over the long term.
Knowledge only creates value when it is used. SquAire Knowledge prepares teams beforehand, supports them during interactions and turns every experience into an opportunity to grow.
SquAire Knowledge turns your knowledge base into an intelligent learning system. AI automatically generates quizzes, training paths and learning sheets to accelerate each agent’s skills development. Training becomes continuous and personalized.
In real time, SquAire Knowledge suggests the right answers based on the customer context. Natural language search, instant access to the right content, contextual assistance: your agents become more efficient and focus on the customer relationship.
Coupled with SquAire Performance, SquAire Knowledge detects areas for improvement in conversations and automatically pushes remediation content. Managers run coaching with precision, and each agent receives the right support at the right time.
SquAire Knowledge gathers and organizes your content so your teams quickly find the right information.
Easily import your PDFs, links, CRM, SharePoint, Google Drive and internal tools, without redoing everything.
Your agents ask a question the way they speak. They get a clear answer, with its sources.
From your existing documents, the platform creates fact sheets, procedures, quizzes and training materials.
You stay in control with versions, validity dates, tags and approval workflows.
The platform is SCORM-compatible, so you can track training and pick up where you left off.
Access knowledge from a widget, a desktop app or your business tools.
Track content usage, spot what works and identify areas to strengthen.
Gaps detected in conversations feed SquAire Knowledge.
Analysis, understanding, action, improvement. Continuously. So that every customer interaction is better than the last.
Detects gaps in conversations
Pushes targeted remediation content
Trains on their real weakness
Measures the impact on subsequent exchanges
in first contact resolution (FCR) rate
Every company has its own processes, tools and business challenges. A conversation with our experts lets us assess your current environment, identify improvement opportunities and determine how SquAire Knowledge can support your teams in reaching their performance goals.
SquAire Knowledge brings together procedures, work instructions, FAQs, business content and training resources in a single environment. Your teams get the right information from a single entry point, without having to search across different tools or repositories.
An AI knowledge base lets agents, supervisors and managers quickly find business information through natural language search. SquAire Knowledge combines artificial intelligence, business content and document governance to make knowledge more accessible and more reliable.
Users can ask the platform questions directly, as they would with a business expert. The AI identifies the most relevant content and provides a contextualized answer based on your organization’s knowledge.
When everyone relies on their own documents or habits, quality gaps multiply. SquAire Knowledge makes it possible to share validated, up-to-date, common information to ensure greater consistency in the answers given to customers.
SquAire Knowledge is an AI-augmented knowledge management platform developed by Armatis Technology. It connects the knowledge base, continuous training and real-time agent assistance in a unified approach: before the interaction to train, during it to assist, and after it to help agents improve on the real weaknesses detected.
The platform combines knowledge access, learning content, quizzes and training paths to speed up teams’ skills development. New employees gain autonomy faster and have the resources suited to each stage of their learning.
A generic chatbot answers from general knowledge. SquAire Knowledge draws on your procedures, documents, training content and business rules to provide answers aligned with the reality of your organization and your operations.
When teams find the information they need faster, they respond more accurately, limit errors and apply best practices more easily. Knowledge then becomes a driver of quality, efficiency and performance.
Centralize your knowledge, make it easier to access with AI and support your teams every day. SquAire Knowledge turns your business knowledge into a true driver of operational performance.
