Every day, your customers, prospects and employees share valuable information about their expectations, needs and friction points. Using AI and conversation analytics, SquAire Performance turns these exchanges into actionable insights to objectively measure the quality delivered, detect opportunities for improvement and guide your decisions.
Every interaction holds useful information about your business. SquAire Performance reveals the signals that influence acquisition, conversion, experience, service quality and operational performance, so your teams can act with greater visibility.
Identify the practices that deliver the best results, uncover opportunities for growth and support skills development.
Automatically evaluate your interactions, track your quality standards and check compliance with your regulatory and operational requirements.
Detect the trends, friction points and improvement opportunities that influence your results and guide your priorities.
SquAire Performance turns conversations into actionable information for quality, operations, customer experience and management teams.
Most organizations analyze only a fraction of their interactions. SquAire Performance automates conversation evaluation to extend the coverage of quality controls and ensure more consistent performance measurement.
Conversations reveal recurring questions, objections, contact reasons, expectations and sales opportunities. SquAire Performance automatically identifies the themes and trends that deserve your attention.
The expectations, pain points and weak signals expressed in conversations are a valuable source of information for understanding the experience customers actually have and guiding improvement actions.
Every interaction becomes a learning opportunity. Managers have concrete evidence to identify strengths and coaching needs, and to track progress over time.
Measure the impact of your actions on customer experience, service quality and team performance.
Run your activities with a clear understanding of the factors that influence your results.
Extend your analysis coverage and gain consistency with automated interaction evaluation.
Spend more time coaching your teams and less time searching for conversations to review.
Detect deviations faster and secure your processes with continuous interaction monitoring.
SquAire Performance is also used by Marketing, Sales, Training and IT teams to better understand market expectations, identify opportunities for improvement and enrich decision-making.
Analyzing all your conversations gives you greater visibility, helps you identify areas for improvement faster and lets you focus your efforts where they have the most impact.
Automate repetitive tasks to spend more time on coaching and improvement.
Identify trends, expectations and sources of friction before they have a significant impact.
Get a consolidated view of quality, team performance and the topics that influence your results.
Yes. Compliance criteria can be built into the analyses to automatically identify deviations from procedures, omissions or points that require additional verification.
SquAire Performance is used by Customer Service, Operations, Quality, Training, Compliance and Customer Experience departments, in any organization that wants to manage its customer experience, service quality or operational performance more effectively.
Artificial intelligence is used at several stages: transcription, automatic qualification, quality scoring, sentiment analysis, theme detection, pain point identification and insight generation. Every analysis remains explainable and can be adapted to the organization’s specific business needs.
SquAire Performance helps organizations meet European requirements for data protection and AI governance. The platform includes anonymization, traceability, access control and human oversight mechanisms to promote secure and responsible use of artificial intelligence.
You can expect improved service quality, stronger compliance, faster team skills development, a better understanding of the Voice of the Customer, identification of operational performance drivers and faster decisions.
It consists of automatically analyzing customer conversations (calls, chats or other interactions) to identify the topics discussed, measure service quality, detect opportunities for improvement and understand the Voice of the Customer at scale. With SquAire Performance, these analyses are directly usable by quality teams, managers and operations leaders.
A Quality Monitoring tool mainly evaluates the quality and compliance of interactions. SquAire Performance goes further: it combines Quality Monitoring, Voice of the Customer analysis, team coaching and operational management to give a complete view of what really happens in conversations.
Sampling gives you a trend, but it reflects only part of reality. Automated analysis lets you observe behaviors, customer pain points, best practices and compliance risks across a much larger volume of conversations.
It helps managers by identifying priority conversations, spotting areas for improvement and structuring coaching actions. The goal is not to monitor more, but to make coaching more targeted and more effective.
The platform automatically analyzes the verbatims in conversations to identify expectations, pain points, reasons for satisfaction or dissatisfaction and emerging trends. Teams then understand not only what is happening, but also why.
Voice of the Customer, quality, compliance, team performance or operational management: get access to the information that really matters to move your business forward.
