Armatis Technology Expands Its SquAire Suite and Accelerates Client Deployments
Paris, September 29, 2026 – Armatis Technology, the software publishing subsidiary of the Armatis group, a French pioneer in customer experience, unveils an expanded technology offering. For almost 15 years, the publisher’s omnichannel solution has established its position in CX with around 40 clients. Solutions shaped by real-world operations to deliver maximum value Armatis Technology […]
Omnichannel Customer Experience: How to Ensure Continuity Across Channels
A customer calls customer service about a delivery problem. Two days later they call again because nothing has moved, and have to explain the whole situation again to another agent who has no context from the first call. They finally write an email, which lands in yet another queue. Each interaction taken separately may have […]
Voice of the Customer and Customer Insights: How to Turn Feedback into Decisions
Key takeaways In most companies, customer feedback already exists in abundance: satisfaction survey responses, online reviews, complaint tickets, verbatims from conversations. The problem is almost never a lack of data. It is that this data stays scattered across teams, in different formats, and is never connected to answer one simple question: why are our indicators […]
